I have been creating web sites for over 13 years. I have used GoDaddy products for the past 6 years. I have debated Bluehost and Dreamhost designers for the past 4 or 5 years. The customer service is excellent. The price point is great. Bob Parson/Founder has an outstanding blog and unique story. Blake/New CEO blog gives us incite on how he plans on growing the company. I am a firm believer in Godaddy. I offer services and use Godaddy as a partner. I offer hosting services and email resources to many of my clients.
My design process includes “Godaddy”. My design process is as follows…
- Step#1 … Send prospective a contract and payment invoice
- Step#2…After receipt of contract and payment, forward client several design concepts
- Step#3…Set up demo site [on Godaddy] and begin the build out
- Step#4…Have a meeting with the client, advised site is finish…
- Step#5…Move demo site to client’s ISP
This past week, I was provided with the worst experience ever!!! I have a client, who has their domain and hosting with godaddy. They did not want me to have access to their godaddy account, as they have a couple of business and social domains and hosting accounts. The re-design is complete and I ask the client to call godaddy and patch me in. I need to have the client’s domain pointed to my ISP as I was going to host the site. We called godaddy…I explained what we was trying to accomplish. The domain was pointed to my ISP. I email the godaddy representative and thanked her for assisting us. An hour later, I moved the domain to my list of domains. A few minutes later, I called Godaddy to move the demo to the client’s domain. I was advised to set up wordpress to the client’s domain [something that I had never done before...but it only takes 10 minutes generally]. I set up wordpress app to the client’s domain…20 minutes later [blank screen]. An hour later [still blank screen], I reached out to godaddy. I was advised the system was slow…generally it is a quick process, but the book says within 24 hours. I advised the godaddy represent that I will check it the next morning. I woke up to several emails from my client…the url had the godaddy “Parking Page”. I advised my client about some of the issues from the previous day, and assured them that it would be resolve that morning. I called godaddy…very concern. I was advised that the ISP was not set up correctly [talk about throwing your colleague under the bus] and my client would have to call back in. I had to call back my client, and ask them to call godaddy back. We jumped on the phone…I made sure the ISP was pointing correctly. Since the client called and patched me in, I asked the godaddy customer service representative to call me back. No call back…I set the wordpress app on the client’s domain. A few hours later, I called godaddy to move the files. I was advised to delete the wordpress app on the client’s domain. I was given an easy step -by – step guide. Site is up!!!
In my frustration, I advised Godaddy about my experience. I was greeted by an email from a supervisor. She wanted to call me and get more information. I went to twitter and voiced my concerns…godaddy again wanted to know my concerns. My main concern is this just an one time situation, or is godaddy now nodaddy. I will make my decision by weeks end. Stay tuned!!!
Most folks know that I am not high on Wix Free web site, but I had to forward this video to a WIX supporter. Give me your views and thoughts.
Hilarious, however…this is so so true. I do spend more time on the phone and trying to get out to visit current and future clients…
I have used these rules for the past several years…every now and then, I just need a remember. They are posted on my wall right in front of my computer. None of them deal with working…just make sure you take care of yourself. Thank you “Angela Vangalis” for this list….
- Work out at the gym at least three days a week.
- Eat healthy
- Remember to recharge the spirit – have a moment of silence and prayer to empower the day
- Hug a love one, whenever the opportunity present itself even if it means breaking your train of thought
- Breathe – especially when situations present opportunities to get stressed
- If you do not know, ask someone “Ask and you shall receive”
- Give yourself a break, if you get frustrated…change your environment. Go for a two minute walk to clear your mind
- Plan when you can. Do what you can before you have to even if it is a small action list for a project
- Praise and reward yourself for not procrastinating until the very last minutes
- Make time to spend with those who care about your [ at least once a week ]
- Be flexible. Some days may be conducive to rules and others may not
ASAP is an evolved acronym. As Soon As Possible is what ASAP stands for!!!
I laugh every time someone mentions ASAP to me…Does that mean today? this week? this month? My best case scenario was a few months ago, when I was approached by a non-profit organization. The client needed its site up ASAP, because it had received a grant and one of the requirements was a web site. The project was a 20+ page site, with about 5 forms. I forward the contract and down payment to the client on Monday. The client returned the contract and down payment with 70% of the content. By Tuesday, I set up the demo site and begin to populate the site with content. The client forward me the rest of the content. I finished filling in the content. I email the client to review and make a list of changes. We would meet on Wednesday. On Wednesday, I meet with the client and we finalized all the corrections. On Thursday, I forward the balance to the client. It was sent later that day. I request the site to be moved and it was moved on Friday.
About three months ago, I saw a twitter request for a web designer ASAP. I reached out to the prospective client. I sent out a response with my portfolio, last design, email and twitter account information. The prospective client email me for pricing information [ even though it is listed on my site ]. The site was an ecommerce site with about 100+ items. I quoted the prospective client about $2,500.00. I would need 50% or $ 1,250.00 and executed contract to begin the project. I would have it completed within 5 business day, pending content and $$$ from the client. The prospective client advised that getting me the content would be no problem and the quote was “a good one” [ per his email ]. I waited and waited…last week, the prospective email me to begin working on the project. I responded by stating “contract, down payment and content” would be needed. The client advised me that they would forward me 8 weekly payments in the amount of $250.00; however, the project needed to be up within 4 business days. I emailed the prospective client and told him that launch could not happen until final payment was made. The prospective client called me today…concerned and advised another designer has been hired.
I forward a thank you memo and asked for their launch date…Read More